Differences and Similarities

Conflict has got both positive and negative outcomes. Positive outcomes include innovation, creativity, greater self-awareness and learning. Negative outcomes include competition, disputes, strained relationships, low morale, inefficiency, low productivity and performance, grievances, attrition, higher absenteeism, mistrust, low motivation and less job satisfaction and reduced coordination and cohesiveness. Usually project managers prefer negotiation to find the best alternative solution for the conflict in picture. The attitude of project manager is a predictor of conflict outcome. When the project manager exhibits positive attitude more positive and beneficial outcomes result from the negotiation process. In conflicting situation, one has to convert the destructive conflict into a constructive cooperation and collaboration for the better project performance.

It is the style of conflict resolution and which technique is used in conflict resolution determines the positive or negative outcomes. Hence, based on the outcomes of conflict resolution, one has to decide the best alternative solution for conflict in picture. In information systems development, satisfactory conflict resolution has got positive impact on information systems outcomes. Partnering is one of the conflict prevention method used in large scale urban projects in Canada. According to Ross, most of the research on conflict management has concentrated on conflict resolution rather than on conflict prevention. The advantages of partnering include increased team work, new opportunities, foster team spirit, clarified communication and decision making processes. Choosing the best conflict resolution style is the most fundamental skill for project managers. Next section deals with implementing the solution to conflict in projects.