Explore the elements that contribute to preparing for and successfully delivering presentations, such as audience analysis, methods for crafting your message, planning for careful and effective oral presentation, and creating supportive material and presentation aids.
Apply crisis communication principles to protect and defend a company or organization facing a crisis or a challenge that threatens to harm its brand or reputation.
Get a competitive edge in the marketplace by understanding data visualization, performing quantitative and qualitative data analysis, crafting data visualizations, and presenting results.
Learn how to develop a research strategy to find, retrieve, evaluate, and use information ethically and legally.
Learn fundamental communication theories and practices necessary for becoming a critical consumer and producer of messages by focusing on the concepts of messages, audience, medium, and cultural context.
-
Time: 15 hours
-
CEUs:
-
Free Certificate
Discover the competencies, stages, settings, roles, and ethical considerations in small-group communication for practical application.
Explore the tools and strategies needed to foster a positive and productive communication culture in the workplace.
Explore mass communication and earn practical skills for effective communication across various media platforms.
Examine the importance of creating honest and ethical sales relationships, communicating with customers, making a sales presentation, and using your leadership skills to motivate your sales team.
Learn management fundamentals and why managers are necessary in business today by discussing the purpose of management and a manager's role, responsibilities, and functions.
In this course, we will explore the basic concept of management. We will investigate what management is and the role managers play in the fulfillment of an organization's objectives. In human society, there has always been a need for some degree of management in order to organize the efforts of individuals for the common (and individual) good. Even in very primitive times, gathering food, protecting against predators, and caring for the young required humans to coordinate and organize in order to achieve common goals.
- Unit 1: What is Management?
- Unit 2: The Role of Managers: What Do Managers Do?
- Unit 3: The Personal Side of Management
- Define the function of managers;
- Discuss and analyze the purpose of management.
Learn the fundamentals of modern business management as you explore how business management practices evolved from the rise of large corporations in the late 1800s to today by considering the dependence of societies and economies on each other and by looking at how business owners begin their own international businesses.
The more complex an organization and its operations, the more active a role management plays. Successful management imposes a degree of order and discipline so that work can be accomplished efficiently, regardless of the size of the organization, how many countries it operates in, or how much of its work is performed virtually.
In this course, you will explore various theories of management throughout history. Learn about early management principles, including Frederick Winslow Taylor's scientific management theory widely practiced in the industrial age of the 20th century, and the shift to more contemporary, 21st-century approaches to management, which tend to be better-suited to knowledge-based industries. Finally, you will examine management from a global perspective.
- Unit 1: A History of Management Theory
- Unit 2: The Role of Social Networking in the 21st Century
- Unit 3: Historical and Contemporary Theories of Management
- Unit 4: Scientific Management Theory
- Unit 5: A Modern Look at Management
- Unit 6: The Global Environment
- Unit 7: Cultural, Economic, and Legal Factors
- Describe the history of management theory to see how various theories have developed over time to the present day;
- Describe the effect of globalization on operating, growing, and managing a business; and
- Analyze the impact of globalization on management.
Learn the fundamentals of modern business management as you explore how business management practices evolved from the rise of large corporations in the late 1800s to today.
In this course, you will look at organizational culture and how it provides a company with its own workplace climate and personality. Organizational culture includes attitudes, values, and work styles, which, when managed properly, can lead to a highly productive workforce.
A diverse workforce brings together people from different backgrounds. Each individual brings their own experiences and expertise to the table. Blending these backgrounds can enhance productivity by allowing for the free flow of new ideas and creativity. This unit will explore the importance of a diverse workforce and how managers can make the most of their employees' individual knowledge and approaches to reach corporate goals.
Management sets the tone for a corporate climate and sets the standard for personal behavior. In this course, you will also learn about the importance of ethics – ""doing what is right"" or ""doing the right thing"". In light of recent major business scandals borne out of unethical behavior, almost all business schools have devoted aspects of their curricula to the study of ethics. To understand how to apply ethics to different circumstances, you must understand how ethics can vary based on differences in society, culture, and politics. There are many different philosophies purporting to explain how to apply ethics to decision-making, but none of them are absolute. However, understanding these various philosophies can help you reach workplace decisions that are more ethically grounded.
This unit will conclude with an exploration of business ethics in the modern-day workplace environment. An organization and its managers have duties, including legal and ethical responsibilities, that they must uphold as part of their service to their stakeholders, including investors, vendors, employees, and the communities in which the organization operates.
- Unit 1: Corporate Culture
- Unit 2: How Managers Form and Maintain Organizational Cultures
- Unit 3: Building Organizational Culture in a New Business Venture
- Unit 4: Diversity
- Unit 5: Business and Managerial Ethics 101
- Unit 6: Understanding Corporate Social Responsibility
- Unit 7: What Is Environmentalism?
- Unit 8: Responsibilities to Stakeholders
- Unit 9: Ethical Issues and Considerations
- Explain the changing nature of a diverse workforce and how it can enhance the work environment;
- Apply the essential concepts of ethical practices in business;
- Explain the importance of corporate culture in the business environment; and
- Describe the role that cultural factors play in the workplace.
Learn the fundamentals of modern business management as you explore how business management practices evolved from the rise of large corporations in the late 1800s to today.
Throughout this course, we define managers as people who work with and through other people to accomplish the goals of an organization. One important managerial function we have not yet touched upon is motivation, or the ability to persuade and inspire others to commit to an organization and its goals. A good leader must be a good manager if they wish to get a lot accomplished. To get work done, managers must often foster collaboration between employees so that individuals with different skills from different parts of a company can successfully contribute to projects. The concept of collaboration has evolved into the practice of creating teams comprising specific individuals with complementary skills who gather around a common purpose. This purpose might include accomplishing a specific task, addressing a particular problem, revising an internal company process, etc.
The term team is used so frequently today that the meaning of this concept is often diluted. Still, contemporary companies and organizations rely on the efforts of different kinds of teams. Often, an organization will pull together teams with members scattered over multiple locations – even multiple countries – to bring together the skills and competencies needed to address a significant task. One of the key roles of any manager is to establish a team's goals and purposes and select appropriate team members. From there, the team will more or less independently work to accomplish its purpose under the supervision of a leader, who must organize and manage the team effectively.
What does a successful team look like? Would you be surprised to know that the best teams actually experience conflicts? In fact, conflict can be a productive force capable of generating new ideas and multiple options for consideration. The key is to avoid letting professional conflict spill over into personal relationships, a difficult task without careful study and practice. In this unit, you will look at the different stages of group development to learn how to create a successful team and avoid the common pitfalls of working with a team.
- Unit 1: Management vs. Leadership
- Unit 2: Management's Power and Influence
- Unit 3: Teams
- Unit 4: Identifying the Characteristics of a Team
- Unit 5: Team Management
- Unit 6: Team-Building
- Unit 7: Managing Team Conflict
- Analyze the key elements of leadership skills, power, and politics;
- Apply the essential principles of quality leadership; and
- Discuss the stages of team development and the dynamics of managing teams.
Learn the fundamentals of modern business management as you explore how business management practices evolved from the rise of large corporations in the late 1800s to today.
One of your most important functions as a manager is motivating your employees to do their best while attempting to meet corporate goals. When employees are motivated, they will seek out ways to improve their work production and maximize their performance. By giving employees the freedom to act on their own knowledge and skills, you will encourage them to ultimately be more productive for the company by fully utilizing their skill sets and, in the process, grow as professionals.
Every work environment encompasses a wide variety of personalities and professional styles. As a result, conflicts are sure to arise. Effective managers know how to address a conflict when it arises and how to frequently work in concert with others to ensure a speedy resolution.
- Unit 1: Motivation
- Unit 2: Theories of Motivation in Management
- Unit 3: Empowerment
- Unit 4: Defining Conflict Resolution
- Unit 5: Conflict Resolution
- List the factors that motivate people;
- Explain the value of empowering employees; and
- Analyze methods of recognizing and managing conflict.
Explore the broad field of Human Resource Management and learn about the importance of strategic employee recruitment, selection, and retention.
Explore the planning functions of managers, including management strategy frameworks, components of business strategy, and setting and achieving goals and objectives.
Learn about the decision-making process, including basic decision types, tools, methods, and the insights that help you realize how decision-making involves both logic and emotion.
Explore organizational structures and how traditional management practices are making way for more modern approaches.
Learn how to identify appropriate workplace strategies for discouraging dysfunctional conflict (often based on misunderstanding, personalities that clash, negative stereotypes, and bias), and promote respectful functional conflict to foster creative thinking, problem-solving techniques, and innovation. Explore different methods of conflict resolution, including negotiation, mediation, arbitration, litigation, and other remedies.
Study how our culture views and values the ideas, qualities, and ideals of ethical leadership. Consider the essential qualities of good leadership: honesty, moral courage and moral vision, compassion, fairness, intellectual excellence and willingness to listen to others, creative thinking, aesthetic sensitivity, good timing, and selflessness.
Explore how raw materials are selected, obtained, and then distributed to the customer as a finished product – the supply chain. Learn how every step in the process can be affected by changes in distribution, resource availability, and other external factors.
