Differences and Similarities

Conflict management can be formal or informal. Best results come when you combine both. One important thing is conflict management in projects or organizations should be ethical. It is best practice to have conflict management systems (CMS) in projects with characteristics such as input, transformation, output, purpose, boundaries and feedback. Conflict management systems should have right based, interest based and negotiation based processes. Constructive conflict management leads to more innovation and better performance. Organizations have to make the conflict management as core competency. They should do capacity building in this direction. General Electric (GE) emphases collaborative style of conflict resolution throughout the organization. Different personalities deal with conflict in different ways.