Glossary

  • adaptation - Technique of working with or around differences
  • structural intervention - Technique of reorganizing to reduce friction on a team
  • managerial intervention - Technique of making decisions by management and without team involvement
  • Technique of last resort - removal of a team member
  • cultural intelligence - A skill that enables individuals to function effectively in cross-cultural environments
  • cognitive complexity - The ability to view situations from more than one cultural framework
  • head, body, and heart - Techniques for becoming more adept in cross-cultural skills - learning about cultures (head), physical manifestations of culture (body), and emotional commitment to new culture (heart)