Consumer Behavior

Why did you buy an Apple computer when your friend bought a Dell PC? What information did you collect before making the decision? What factors did you consider when evaluating alternatives? How did you make your final choice? Were you happy with your decision? To design effective strategies, marketers need to find the answers that consumers give to questions such as these. In other words, they try to improve their understanding of consumer behavior - the decision process that individuals go through when purchasing or using products. In Section 9.8.7 "The Buying Process", we'll look at the process that buyers go through in choosing one product over another. Then, we'll explore some factors that influence consumers' behavior.