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  • BUS641: Strategic Negotiations and Conflict Management
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  • Case Study 2 Review Slides
    Course Introduction
    Course Syllabus
    Unit 1: Introduction to Conflict Management and Negotiation
    1.1: Conflict Management
    Defining Conflict Management
    Using Conflict Management
    1.2: Costs and Benefits of Conflict
    Positive and Negative Sides of Conflict
    1.3: How Conflict Advances the Workplace
    How Great Leaders Inspire Action
    1.4: Type and Levels of Conflict
    Types of Conflict
    Levels of Conflict
    1.5: Conflict Management Styles
    Types of Conflict Management Styles
    Defining Conflict Styles
    Conflict Styles in Negotiations
    Your Approach to Conflict
    1.6: Negotiation
    Negotiating Effectively
    1.7: Stages and Types of Negotiation
    Stages of Negotiation
    Types of Negotiation
    1.8: Group Negotiation
    Negotiation Types
    Unit 1 Summary
    Key Terms
    Unit 1 Study Resources
    Unit 1 Review Video
    Unit 1 Review Slides
    Study Guide: Unit 1
    Unit 1 Assessment
    Unit 1 Assessment
    Unit 2: Communicating to Resolve Conflict
    2.1: Using Communications Skills in Conflict Management and Negotiation
    Communication Skills
    Asserting Your Needs
    Determining Needs
    2.2: Asking Questions
    Ask Questions to Determine Needs
    What Questions Should You Ask?
    Researching before the Negotiation
    2.3: Handling Difficult Conversations
    Using Your Conflict Management Style
    How to Have a Difficult Conversation
    Training Employees to Have Difficult Conversations
    2.4: Addressing Emotions
    Considering Emotions
    Maintaining Positive Emotions
    Using Negative Emotions in a Negotiation
    2.5: Understanding Bias
    How Personal Bias Can Change the Outcome
    Types of Bias
    Recognizing and Overcoming Bias
    2.6: Considering Cultural Differences
    Cultural Differences
    Cultural Values, Beliefs, and Norms
    Addressing Cultural Differences
    International Considerations
    Unit 2 Summary
    Unit 2 Study Resources
    Unit 2 Review Video
    Unit 2 Review Slides
    Study Guide: Unit 2
    Unit 2 Assessment
    Unit 2 Assessment
    Unit 3: Creating Value and Positive Outcomes
    3.1: Create a Plan for a Negotiation
    Why Is a Plan Needed?
    Know Your BATNA
    Analyze Possible Outcomes
    3.2: Creating Value in a Negotiation
    Build Trust and Find Common Ground
    Remain Flexible
    3.3: Look for Win/Win Outcomes
    Gather Information, Clarify Needs, and Bargain
    Collective Bargaining
    Win/Win Negotiation
    Win/Lose Negotiation
    3.4: Stakeholders
    Who Are the Stakeholders?
    Stakeholders' Wants and Needs
    Unit 3 Summary
    Unit 3 Study Resources
    Unit 3 Review Video
    Unit 3 Review Slides
    Study Guide: Unit 3
    Unit 3 Assessment
    Unit 3 Assessment
    Unit 4: Bargaining and Negotiations
    4.1: What Does Each Side Need?
    How to Determine Needs and Wants
    How to Use Information to Bargain
    Bargaining vs. Negotiation
    4.2: View the Conflict from Each Side
    Using Information Gained in the Negotiation Process
    4.3: Bargaining to a Solution
    Coming to an Agreement
    Asking Questions and Trying Different Options
    4.4: Creative Solutions and Collaboration
    Collaboration
    Creative Thinking
    Using What Others Have Learned
    Unit 4 Summary
    Unit 4 Study Resources
    Unit 4 Review Video
    Unit 4 Review Slides
    Study Guide: Unit 4
    Unit 4 Assessment
    Unit 4 Assessment
    Unit 5: Summary of Conflict Management and Negotiation
    5.1: Avoid Negotiation Mistakes
    Why Is It Important to Review Past Mistakes?
    Reviewing Common Mistakes
    Avoiding Mistakes
    5.2: When to Use a Third Party to Mediate
    When the Negotiation Fails
    Solving Problems with Mediation
    Mediation and Case Management: Do's and Don't on the Way to Successful Mediation
    Arbitration
    5.3: Training Employees to Handle Conflict
    Why Employees Need to Be Trained
    Train Employees to Handle Conflict
    5.4: Closing the Conflict and Creating an Agreement
    After You've Resolved the Conflict
    Creating a Conflict Resolution Agreement
    Unit 5 Summary
    Unit 5 Study Resources
    Unit 5 Review Video
    Unit 5 Review Slides
    Study Guide: Unit 5
    Unit 5 Assessment
    Unit 5 Assessment
    Study Guide
    BUS641 Study Guide
    Final Exam Preparation
    Case Study 1 Review Video
    Case Study 1 Review Slides
    Case Study 2 Review Video
    Case Study 2 Review Slides
    Course Feedback Survey
    Course Feedback Survey
    Certificate Final Exam
    BUS641: Certificate Final Exam
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  1. BUS641: Strategic Negotiations and Conflict Management
  2. Final Exam Preparation
  3. Case Study 2 Review Slides

Case Study 2 Review Slides

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Saylor Academy © 2010-2025 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.