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  • How Great Leaders Inspire Action
    Course Introduction
    Course Syllabus
    Unit 1: Sales Relationships
    1.1: Transactional and Relational Sales
    Customer Relationships and Selling Strategies
    1.2: Inside and Outside Sales
    Sales Channels and Environments
    Online vs. Personal Sales
    Setting Up an Inside Sales Team
    1.3: Professional Sales Skills
    The Role of Professional Salespeople
    Putting Adaptive Selling to Work
    What Does It Take to Be in Sales?
    Unit 2: Ethics in Professional Sales
    2.1: Ethics and Trust in Communication
    Overview of Ethics
    Your Responsibilities as a Communicator
    Ethics in Public Speaking
    2.2: Professional Sales Ethics
    Ethics in Sales
    Guiding Principles in Selling
    Intellectual Honesty
    2.3: Ethics in Relationship Management
    Ethical Sales Behavior, Relationship Quality, and Customer Loyalty
    Customer Relationship Management (CRM)
    Unit 3: Relationship Development and Management
    3.1: Finding Prospective Customers and Sales Territories
    Sales Territory
    Finding Prospects
    Relationship Marketing
    How to Spot a Gap in the Market
    3.2: Audience Analysis
    Buying 101
    Audience Analysis
    More on Audience Analysis
    3.3: Practice Active Listening
    The Power of Listening
    Listening and Reading for Understanding
    3.4: Developing Customer Relationships
    Relationship Management
    The Power of Relationship Selling
    Building Real Relationships through Networking
    Unit 4: Making a Sales Presentation
    4.1: Developing Persuasive Sales Strategies
    Persuasive Strategies
    The Best Way to Persuade
    Sell Benefits Not Just Features
    Communicating Persuasively
    4.2: Preparing Your Presentation
    Persuasive Speaking
    The Power of Solving Problems
    The Power of Preparation
    Presentation Aids
    PowerPoint: What Not to Do
    4.3: Giving Your Presentation
    Delivering Your Presentation
    How to Perfect Your Sales Presentations
    Body Language for Business Success
    4.4: Overcoming Objections
    Objections Are Great
    What to Do When Your Customer Objects
    Mistakes Leaders Make Responding to Questions
    4.5: Closing the Sale
    The Power of Negotiating to Win
    How to Close Your Sales Presentations
    Unit 5: Sales Teams
    5.1: Working as a Sales Team Member
    Leadership and Working in Teams
    5.2: Communicating Well as a Team Member
    Professional Presence
    Be Specific
    Clarity vs. Brevity
    Managing the Sales Manager
    5.3: Conflict Management
    Managing Conflict at Work
    Conflict Management
    The Beauty of Conflict
    5.4: A Problem Solving Approach
    Group Problem-Solving
    Find and Solve Problems
    SPACE Problem-Solving
    5.5: Managing Sales Professionals
    Recruiting and Selecting Salespeople
    Building Your Dream Team
    5.6: Salary Ranges and Averages
    Motivating and Compensating Salespeople
    Commission or Salary?
    5.7: Training, Coaching, and Evaluating Salespeople
    Sales Training
    Coaching Salespeople to Improve Performance
    Giving and Receiving Criticism
    Motivation, Energy, and Focus
    5.8: Leading a Sales Team
    Teamwork and Leadership
    Finding Your Own Leadership Style
    How Great Leaders Inspire Action
    Course Feedback Survey
    Course Feedback Survey
    Certificate Final Exam
    PRDV217: Certificate Final Exam
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  1. PRDV217: Introduction to Sales
  2. Unit 5: Sales Teams
  3. 5.8: Leading a Sales Team
  4. How Great Leaders Inspire Action

How Great Leaders Inspire Action

Completion requirements

Watch this presentation on how good leaders inspire their coworkers. How do these leaders work? Remember the advice we have studied throughout this course, such as the importance of ethical leadership, communicating clearly with your team and customers, building relationships, and adopting a problem-solving approach. Your colleagues are watching and eager to be inspired.

Source: Simon Sinek, https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action/transcript?language=en
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Last modified: Wednesday, March 8, 2023, 6:05 PM
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Saylor Academy © 2010-2025 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.