PRDV230: Active Listening and Dealing with Resistance to Change

STAGE - Never been refreshed - Debugging On

Watch these three short videos that demonstrate the importance of communication and active listening for resolving workplace conflict.

Source: International Organization for Migration, https://youtu.be/nOui-o6LHfo, https://youtu.be/iRg-HbqqBxI, https://youtu.be/9Z7lp5JDwsY
This work is licensed under a Creative Commons Attribution 3.0 License.

Last modified: Tuesday, July 9, 2024, 7:08 PM

Course Introduction

Course Syllabus

Unit 1: Functional versus Dysfunctional Conflict

1.1: Functional Conflict and its Role in Innovation

Understanding Conflict

What is Good about Conflict?

Leadership, Conflict, and Conflict Management

1.2: Reasons for Dysfunctional Workplace Conflict

Four Ways to Deal with Workplace Conflict

1.3: Misunderstandings or Disagreements from Organizational Structure

Organizational Structure and Change

1.4: Resource Scarcity

Defining Economics

1.5: Misunderstandings or Disagreement from Task Interdependence

Teamwork Effectiveness

Why Teamwork Works

Effective Teamwork and Collaboration

Active Listening and Dealing with Resistance to Change

1.6: Conflicting Personality Types

Personality Types

1.7: Negative Stereotypes and Cultural Biases

Defining Stereotypes

Prejudice, Discrimination, and Stereotyping

1.8: Gender-Based Stereotypes

Gender-Based Descrimination

Sexual Harassment

1.9: Age-Based Stereotypes

Age-Based Discrimination

1.10: Culture-based Biases and Stereotypes

Culture-based Discrimination

1.11: Avoiding Biases and Stereotypes

Building Culturally-Competent Organizations

1.12: The Effects of Dysfunctional Conflict on Work Products

Organizational Conflict: A Review of the Literature

The Leader's Role in Coaching Employees through Conflict

Unit 2: Best Practices for Conflict Resolution

2.1: Five Styles of Handling Conflict

The Thomas-Kilmann Conflict Mode Instrument

Finding Opportunities in Conflict

2.2: Methods of Conflict Resolution

Alternative Dispute Resolution

2.3 Negotiation

A Problem-Solving Approach to Conflict Resolution

Conflict Resolution

The Nature of Unions

Collective Bargaining

2.4: Mediation

Facts About Mediation

2.5: Arbitration

Arbitration

Analysis of the Arguments about Arbitration in the Supreme Court

2.6: Litigation

When to Bring a Lawsuit

Trial Procedure

2.7: Understanding Each Party

Resolving Conflict

2.8: Working toward a Common Goal

Ensuring Teams Work Effectively

2.9: Barriers to Reaching a Common Goal

2.9: Planning to Reach a Common Goal

Project Completion

2.10: Grievance Procedures

Five Reasons to Tell the Hard Truth to Underperformers

How to Have a Performance Conversation

Progressive Discipline and Termination Processes

Unit 3: Legal Issues

3.1: Laws to Protect Workers

Federal Employment Discrimination Laws

3.2: Hostile Work Environments

Legal Rights for Union Members

3.3: Fear of Retaliation

The Role of Whistleblowers in Protecting the Safety and Integrity of the Food Supply

3.4: Not Meeting Expectations

A Sample Case of Workplace Hostility

3.5: The Equal Employment Opportunity Commission (EEOC)

Laws, Regulations, and Assessment

Unit 4: Conflict Resolution Procedures

4.1: Managing Conflict Resolution

True Collaboration Embraces Conflict

A Primer on Conflict Resolution