Performance Dashboard Design

The dashboards of the participants were developed in either Microsoft Excel or SharePoint, a web-based platform. Participants stated that they do not have a preference between platforms if the functionality serves their requirements, is user-friendly, is accurate, and can analyse data. Participant 3 stated that web-based dashboards and accessibility via mobile phones were "the way of the future". Web-based platforms have the advantage of accessibility from remote locations and better drill-down functionality. Participants did not raise any concerns about the security of web-based platforms, and would be willing to pay for platforms that would enhance their business performance. Participant 3 said that Microsoft Excel is an incredible tool, and it will always have a function - but it has limitations. Participant 5 stated, however, that in his very complex environment, one would never be able to replicate Microsoft Excel in a web-based environment. Microsoft Excel is more difficult to share, so it must be packaged such that everyone can access it - e.g., by using SharePoint links. This participant did indicate, however, that in a less complex environment one can use a web-based program. Five participants supported the option of having a dashboard platform that is compatible with mobile devices; however, three participants did not feel the need for this from a work/life balance perspective, and were concerned about the potential to create a disempowered workforce. Participant 8 implied that, if this feature were implemented, it would have to be managed correctly.