Performance Dashboard Design
A structured development process with adequate stakeholder involvement is required to ensure a dashboard's success. This research assignment has provided mandatory dashboard criteria, categorized as dashboard content, analysis, visual effects, platforms, business culture, and maintenance. There is a discussion regarding "real-time" vs. "static". How would you define each, and how would either affect the design outcome of your dashboard?
3. Problem Statement
Researchers agree that information is key to successful strategic implementation. Dashboards improve strategic communication and coordination, business performance, and performance management. However, despite the availability of extensive research detailing the theoretical design of dashboards, organisations still experience challenges in developing and implementing performance dashboards. Research has yielded few case studies on the successful use of dashboards in manufacturing firms; nor are there critical reviews of existing performance dashboards in organisations to ascertain potential reasons for their failure - or rather, their further improvement. This study sought to understand the problems associated with the failure of performance dashboards in industry, and to determine the criteria for designing performance dashboards as a tool for achieving strategic goals.