This paper results from research surveying executives with robust analysis and offers insight into their needs. This case study shows that current tools were insufficient. More information architecture using data warehousing, OLAP tools, and data mining was required to equip them for their information needs and better decision-making. Consider when you have not had the tools to perform your best analysis. Were you able to obtain the tools and information you needed, or did you have to be creative or "make do"? How can an analyst influence the decisions on providing tools, appropriate architecture, and data sources within a firm?
6. Case Study
6.1 The Organization Under Study
The case study was conducted in an organization that operates a variety of businesses in the service sector. It consists of four companies that represent the Rio Grande do Sul business sector, with activities geared towards promoting and developing the economy of that state and Brazil as a whole. The first company operates within the education and technological services industries, the second in the social arena, the third promotes integration between universities and businesses and the fourth carries out services in the fields of economic research, industrial certification, and other services catering to industries. This organization was selected because it has an integrated system with a single database for most operational applications, and its information architecture was in the implementation phase, using BI.