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    Course Introduction
    Course Syllabus
    Unit 1: Workplace Courtesy
    1.1: The Golden Rule for Business Etiquette
    Professionalism, Etiquette, and Ethical Behavior
    Contributing to a Positive Work Atmosphere
    1.2: Etiquette In and Out of the Office
    Workplace Etiquette
    Seven Secrets of Business Etiquette
    Professional Handshakes
    Business Introductions
    1.3: The Qualities Employers Look For
    Leadership Etiquette
    Unit 1 Assessment
    Unit 1 Assessment
    Unit 2: Workplace Communication
    2.1: Verbal Communication
    Your Responsibilities as a Communicator
    Barriers to Effective Communication
    Improving Verbal Communication
    2.2: Facial Expressions and Body Language
    Principles of Nonverbal Communication
    2.3: Active Listening
    Listening and Reading for Understanding
    2.4 Using Technology
    Using Technology to Communicate with Your Customers
    2.5: Using Email Appropriately
    Email Etiquette
    2.6: Speaking on the Phone
    How to Communicate Effectively
    Business Etiquette and Phones
    Cell Phone Etiquette
    2.7: Using Videoconferencing
    A Guide to Videoconferencing Etiquette
    5 Tips for Mastering Video Calls
    Videoconferencing Etiquette
    Unit 2 Assessment
    Unit 2 Assessment
    Unit 3: Diversity in the Workplace
    3.1: Diversity and Cultural Awareness
    Demographic Diversity
    3.2: Intercultural Communication Competence
    Intercultural Communication Competence
    Creating a Diverse Workplace
    How to Integrate Diversity, Equity, and Inclusion into Your Business
    Unit 3 Assessment
    Unit 3 Assessment
    Course Feedback Survey
    Course Feedback Survey
    Certificate Final Exam
    PRDV104: Certificate Final Exam
    Archived Materials
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  • All categories
Arts & Humanities
  • Art History
  • Communication
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  • Philosophy
  • Catalyst IT Test
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  • Computer Science
  • English as a Second Language
Professional Development
  • General Knowledge for Teachers
Science and Math
  • Biology
  • Chemistry
  • Mathematics
  • Physics
Social Science
  • Economics
  • Geography
  • History
  • Political Science
  • Psychology
  • Sociology
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  1. PRDV104: Professional Etiquette
  2. Unit 2: Workplace Communication
  3. 2.6: Speaking on the Phone
  4. 2.7: Using Videoconferencing
  5. Videoconferencing Etiquette

Videoconferencing Etiquette

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Saylor Academy © 2010-2025 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.