Innovation and Its Application
One definition of innovation is the process by which solutions are created for complex problems. Another perspective sees innovation as creating something entirely new that takes situations and people down a path not previously conceived. Read this section, which discusses innovation and several practical aspects of bringing new ideas to fruition, and demonstrates case studies of successful applications.
Information systems should also be able to help organizations better respond to the needs of different customers and employees. Therefore, we can also assess the impact of information systems by measuring the extent to which the system improves customer satisfaction, and the extent to which the system fits the needs of employees and owners. These measures can be obtained by self-reported surveys.