Results of the research of organizational culture change
Tolerance of conflicts
In
examining whether conflicts in the company are considered to be
dangerous, unwelcome events and are hidden, or on the contrary -
conflicts take place, are discussed and solved, it can be concluded that
conflicts are perceived as unavoidable, but not an undesirable
phenomenon. Therefore, conflicts are less hidden (the number of
employees who think that conflict is undesirable and should be hidden in
the research period decreased by 16.2%), but they are not discussed
and solved (only 20.8% of respondents think that conflicts are
immediately solved); generally conflicts are simply ignored - leaders
simply disregard conflicts, therefore no less than the half of the
employees failed to know how the company handles the cases of conflict
28.3% of employees think that conflicts are solved and satisfactory
solution for both parts is reached. During in-depth interviews employees
said that in the case of a conflict nobody really listens to all sides,
and a decision may be taken without finding out all details and the
real state of affairs.