Introduction

Conflicts have been, are, and will be a natural part of our lives. An individual constantly responds to stimuli from the surrounding environment. If they are in conflict with their interests, there is a tension and hence a conflict situation. In accordance with this consideration, conflicts are the reality of our life but some methods of their resolution or non-resolution, such as mutual insults, rudeness and violence, are not necessities of our lives.

Just as in the general view of conflict resolution in people's lives, also in the context of interpersonal conflicts, it is possible to specify their positive impact on human relationships and the social world of people as such. Rue and Byars see this positive effect in a number of areas, highlighting the "dynamizing" aspect of conflict action and its resolution. Social conflicts mobilize communication, emotions, and behavior.

A productive conflict helps to clarify the issues at stake and plays an important role in the development of interpersonal relationships, social groups, organizations, and communities that are likely to be stagnant if they are trying to persistently prevent these conflicts. However, the correct solution of the conflict also plays an important role in developing the personality of a particular person. That is why it is more important to pay attention to how the conflict should be managed than to prevent it. A major challenge in conflict management is, according to the aforementioned authors, to prevent and avoid the escalation of the conflict, or to exploit its potential for productive discussion. Eggert and Falzon also pointed out the possible positive impact of the conflict, which is linked to a constructive conflict resolution.