Adaptation

Telehealth is the use of modern information and communication technologies for distance-related health activities. Telehealth allows for ease of communication between health professionals and between health professionals and their patients. These services can reduce healthcare costs, reduce travel burden, and improve health outcomes if used properly. Alternatively, the use of telehealth services can also create conflict and exacerbate communication if members of the team reside in different geographic locations where similar resources are not available. Factors such as different communication standards, cultural norms, and teamwork structure can also impede on collaboration. Therefore, although telehealth services can improve clinical outcomes and teamwork outcomes, opportunities can be missed due to misunderstandings and a lack of perceived usefulness and knowledge, or both.

Having proper electronic health record software is essential to communicate and maximize services. Medical professionals can access patients' health record protected accounts during remote appointments. Physicians are able to communicate through these secured networks rather than sending confidential medical information though an unsecured network that is susceptible to data theft and potential HIPPA violation fines. These regulations may affect group dynamics and impede on the fluidity of communication. Adherence to such procedures must be uniformly followed by all members of the multidisciplinary team. In addition, if members of the group are not as adept at computer usage as others, this may affect the efficiency of group communication. If used properly, telehealth services can dramatically change healthcare services for the better. (Take away: Encourage adaptation!)