Topic outline

  • Course Introduction

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    • Time: 33 hours
    • CEUs: 3.3
    • Free Certificate
    Effective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or 'hard knocks', is one of them. But in the business environment, a 'knock' (or lesson learned) may come at the expense of your credibility through a blown presentation to a client.

    Effective communication skills are a prerequisite for succeeding in business. Communication tools and activities connect people within and beyond the organization to establish the business' place in the corporate and social communities. As a result, communication needs to be consistent, effective, and customized for the business to prosper.