Discussion: Unit 5
Completion requirements
Make forum posts: 1
- Name some electronic options customers use to communicate feedback to a business. What are some advantages and disadvantages for each option?
- Explain why companies should use CRM strategies and tools.
- Describe some ways that CRM can impact the customer experience.
- Most customers only contact company management to register a complaint about a product or service: they do not provide positive feedback. Have you ever provided positive feedback to a company or customer service representative? If so, explain the situation and your method of communication.