Differences and Similarities

Abstract

While conflict management and conflict resolution are similar, there are subtle differences. This study discusses the conflict management process compared to conflict resolution techniques.

This paper aims to find the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. It is/was proposed a model of conflict management for projects. Total a hundred five reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflicts in projects are founds based on number of references in the literature. They include Shared/Common Resources, Differences in Project Goal/Objective, Cultural Differences, Values Differences, Personality Issues, Differences in Technical Opinions/Approaches, Schedules, Costs, Administrative procedures, and Different Perceptions in the order of preference. Total forty conflict resolution techniques in projects are identified based on through literature review. The most frequently used top -5 conflict resolution techniques in projects in the order of preference are Avoiding/Withdrawal, Compromising, Confronting/Problem Solving, Accommodating and Smoothing.

Keywords: Conflict Management, Conflict Resolution, Projects, Conflict Management Model, Conflict Cycle

Source: Goparaju Sudhakar, https://bjopm.org.br/bjopm/article/view/V12N2A3
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