Improving Verbal and Nonverbal Group Interactions

Key Takeaways

• Nonverbal communication is the process of conveying a message without the use of words; it relates to the dynamic process of communication, the perception process and listening, and verbal communication.
• Nonverbal communication is fluid and fast, universal, confusing and contextual. It can add to or replace verbal communication, and can be intentional or unintentional.
• Nonverbal communication communicates feelings and attitudes, and people tend to believe nonverbal messages more than verbal ones.